Xtend IVR
Xtend IVR is Rapid Application Development toolkit developed for automating customer transactions over phone. This toolkit has extensive support for telephony voice cards like PIKA, Ocha, Synway, Donjin, SIP, NMS, Diva Server, Ai-Logix, H.323, Dialogic, TAPI, Sangoma etc.
Xtend IVR Features
- SMS, FAX & Call Conferencing
- Support for Internet protocols
- Bulk SMS messaging services
- Works with multiple voice cards
- High quality audio streaming
via multimedia ports
Xtend IVR
Pre-paid Astrology Consultation Service
Individuals or companies that provide astrology consultation services can implement our Interactive Voice Response System (IVRS) for simplifying their business purposes.
One of the Indian Company decided to implement the IVR system to completely automate the consultation services. To know more about the implementation and working of an IVR system in an astrological center...
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Updated Currency Rates and Conversion
Any person who is going to deal - buy or sell - internationally will first refer to the latest currency rates. IVR system developed by Xtend can easily handle these operations to provide the caller with the information related to currency rates and conversions.
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Examination Result Announcement
When an examination result is released, almost all the official phone numbers in an educational institutes are flocked with enquiries. Under such situation, handling calls become extremely difficult as there may be less staff to answer the incoming calls. To simplify the process, Xtend brings you the most efficient mode of automated services through its interactive voice response system with multi-language support. Within few moments, our IVR system can give you the right information in an interactive language. To get more details about the IVR implementation in schools, colleges etc..
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Lottery Result Announcement
An IVR system can be used to retrieve information on lottery results. A common man can get the lottery results by keying in the date of draw and the lottery ticket number. To know more about the implementation...
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Reservation Status Enquiry System
It always happen that people have to spend a large amount of time to get the booking status. The customer support staff also gets exhausted performing repititive tasks over phone, so to simplify call operations and maximise productivity with limited resources implement Xtend IVR in your organisation. You will find best results in less time.
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Surveys, Opinion Polls and Questionnaires
Automated IVR telephone surveys, opinion polls and questionaires are a cost-effective way to collect data from the common people on the basis of which an outline can be developed to respond to customer requirements quickly. Also, this an alternative method to web surveys or polls when the survey has to be carried out for population that is not web-enabled. To have a detailed knowledge about the IVR telephone surveys...
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Tele-banking Implementation
Tele-banking has become the fastest and easiest way to carry out bank transactions over phone. IVR-based automated information system is the latest addition in the list of a bank's value-added services. This system not only provides the latest accurate information to the customers at their fingertips but also eases the job of bank's personnel resulting in enhanced productivity, reduced paper environment and streamlined staffing. To learn more about different types of services in tele-banking and its implementation through automated services, click here. Some of the services in tele-banking where IVR system can be implemented for an effective customer service is given below:
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Account Balance Enquiry
A person who has an account - whether it is savings, current or any other - in a bank would like to know his account balance status any time.
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Cheque Book Request
A person who has an account - whether it is savings, current or any other - in a bank will naturally expect excellent services from their bank.
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Mini Statement Enquiry
A person who has an account - whether it is savings, current or any other - in a bank would like to know the status of his accounts any time.
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Ticket Reservation system for Movies
In today's scenario, a person who wants to watch a movie in a theatre has to reserve the seat in advance or should reach the theatre premises, before the show starts, to stand in a queue to purchase the tickets for the show. Management has to spend money for recruitment of extra staff and on the other hand, the theatre is flooded with people for ticket booking creating chaos in the premises. To streamline the ticket booking process in the theatre premises IVR can be implemented for announcing the upcoming movies and advance ticket booking.
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