Xtend Call Center
Deploy Xtend Call Center Solutions to automate inbound and outbound call center environment. The implementation reduces call cost and manual dialing to a large extent and allows automatic answering to customer routine questions, thus enabling the support staff to communicate more effectively.
Xtend Call Center
Integrations
Xtend Call Center Solutions easily integrates with external CRM for enhancing reporting capability. Through CRM integration, agents are able to respond faster to queries of customers without the manual effort of searching, retrieving and cross-verifying the data. They can quickly access information and immediately address the concerns in an efficient way. As the agents could deliver clear information, it results in enhanced customer experience and increased operational efficiency in the call center.
Xtend Call Center supports integration with different CRM software solutions. For providing more insights into the CRM integration, complete steps of integration with ZOHO is included here, click the link given below to understand the integration of Xtend Call Center Solution with ZOHO.