With the implementation of Xtend Call Center Solutions, the calls can be efficiently managed in a call center. The inbound application automatically attends the incoming calls so that the time taken by the support staff can be reduced to a large extent. The outbound application dials from multiple channels at a time to connect and convey information to different customers about offers, programs etc.
The outbound application of Xtend Call Center Solution can be utilised as a telemarketing tool to promote the products or services through advertisements, teleselling etc. The auto-dialer tries to reach maximum number of customers with variety of campaigns within a short period of time.
The higher level management can monitor the inbound and outbound calls and listen to the real-time interactions at any time. The generated reports are useful to evaluate the service rendered by the agents.
The call costs can be reduced through automated dial-outs from Xtend Call Center System as a part of lead generation to rapidly increase sales, enhance productivity and refine the business performance.
The automated telephony application can seamlessly integrate with ISDN PRI, VoIP lines to automatically filter, organise and manage inbound and outbound calls in a better pace.