The deployment of Xtend IVR in an organisation reduces the cost of common sales, service, collections, inquiry and support calls to a large extent.
The IVR system can effectively handle higher volume of calls at any time. The flexibility of operating continuously allows callers to interact with the IVR system during or after official hours without the help of any support staff.
Now, customers can get the complete information from the IVR system within few moments as it uses a powerful database for quick processing and faster retrieval of the related enquiry details. Instead of waiting for a long time to get the details of account balance, bill details, payment due dates etc., just dial up the Xtend IVR system to fetch the latest information.
Implementation of the automated system saves large amount of time as the IVR solution can interact with multiple callers at the same time. The system can drive down the complete cost with automatic dialing as it utilises a calculated amount of time while carrying out a particular transaction.